DARNA LOYALTY PROGRAMME
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Shops that sell the items below will be included in WE SHOP FOR YOU service.
- Pharmacies
- Carrefour non-food products
- If an item is available online in a Carrefour it doesn’t mean that it is available in Carrefour Yas Mall
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Items & shops that are not included in We Shop For You are:
- Furniture
- Jewelry
- Food and Restaurants
- Breakable-big items
- Items that do not fit into AKYASI bag 22x31 cm
- Pharmaceutical products or any product that needs to be kept refrigerated under certain temperatures are not included
- Pharmaceutical products that needs prescriptions are not included
- This Service is only available for Abu Dhabi residence and only to be delivered within Abu Dhabi city.
- A minimum purchase amount should be 30 AED.
- Money must be paid before the actual purchase.
- Payments can be made on a link sent by us once the shopping list is complete and items approved.
- Communication is Via WhatsApp platform only to ensure security and avoid any mistakes and with AKYASI team only. No phone calls allowed.
- Customers are totally responsible of their items, AKYASI will hold no responsibilities over any damages of the items once it’s been delivered
- Customers must verify their items through a clear and proper picture
- Delivery will be maximum within 48 hours from confirming the payment
- Please ensure all items are received upon arrival of the delivery and inform the delivery in case of any missing items
- Maximum number of items to be purchased at one time is 10 items
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Return & Exchange policy; The return and exchange policy of the shop applies
- No refund can be issued.
- Pharmaceutical products cannot be returned or exchanged.
Hidden Disabilities Sunflower Initiative
Yas Mall’s latest collaboration with Zayed Higher Organization, is to introduce the Hidden Disabilities Sunflower initiative. As part of Aldar’s commitment to the community, this initiative aims to support People of Determination and, on this occasion, specifically adults and children with hidden disabilities that may not be physically noticeable.
To help ease their shopping, dining, entertainment and leisure experience at Yas Mall, visitors with hidden disabilities will obtain a Sunflower Lanyard from any customer service desks within the mall. The green lanyard with simple flower design is intended to be a discreet sign enabling staff to recognise that the wearer (or someone with them) may require some extra help, time or assistance when moving through the mall or visiting a particular store.
Hidden disabilities can include learning difficulties, mental health as well as mobility, speech, visual or hearing impairments. They can also include asthma, lung conditions, as well as chronic illnesses that significantly impact day-to-day life. Living with these conditions can make daily life more demanding for many people and affect each person in different ways, which can be difficult for others to recognise or acknowledge.
Should you see someone wearing the lanyard, we kindly ask you to be mindful, show respect and offer help, while bearing the following in mind:
- Recognise the lanyard from far
- Do not ask about the type of disability directly
- Be patient
- Be clear and slow when talking
- Do not ignore them
- Discourage other customers from judging or interfering in case of a sudden action comes from the wearer
- Be kind and always smile to them
We look forward to our visitors and staff’s constant support, enthusiasm, and dedication towards this new initiative, to ensure that Yas Mall remains a more inclusive and welcoming space for all.
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